Conflict Resolution & Mediation / Interpersonal Skills
Free/Sponsored
I. Introduction to Conflict Resolution and Interpersonal Skills
II. Understanding Conflict Dynamics and Human Behaviour
III. Communication Skills, Active Listening, and Emotional Intelligence
IV. Mediation Principles, Processes, and Techniques
V. Negotiation, Problem-Solving, and De-escalation Strategies
VI. Managing Workplace, Family, and Community Conflicts
VII. Ethics, Professional Boundaries, and Confidentiality in Mediation
VIII. Applying Conflict Resolution Skills in Real-Life Situations
This course is ideal for professionals, community workers, supervisors, educators, caregivers, and individuals seeking to strengthen their interpersonal and conflict management skills. It is also valuable for those involved in leadership, customer service, human resources, education, or community-based roles where effective communication and conflict resolution are essential.
COURSE OBJECTIVES
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• Understand the nature and sources of conflict in personal and professional settings.
• Develop effective communication, active listening, and interpersonal skills.
• Apply mediation and negotiation techniques to resolve disputes constructively.
• Manage emotions and de-escalate challenging situations.
• Promote respectful dialogue, collaboration, and problem-solving.
• Uphold ethical standards and professional conduct in conflict resolution processes.
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Participants will gain practical tools to navigate conflict confidently and build healthier relationships in the workplace, family, and community settings. They will learn how to communicate effectively, mediate disputes, and foster cooperation and understanding. Graduates will be equipped to manage interpersonal challenges, support positive environments, and contribute to constructive conflict resolution with professionalism and empathy.